Intelligent Knowledge Base
Built for teams that are growing fast. When you go from 10 to 30 people, the way you share knowledge has to change. Tribal knowledge doesn't scale — and the chaos of rapid growth means critical information gets lost faster than ever.
The Hidden Cost of Scattered Knowledge
Fast-growing teams hit a wall around 10–30 people. The informal "just ask Sarah" system that worked at 5 employees breaks down — and there's rarely time to fix it while you're still hiring.
Information Silos
Knowledge trapped in departments, tools, and individual inboxes. Teams reinvent what others already solved. New hires don't know what's already been figured out.
Knowledge Walks Out the Door
Growth spurts come with turnover. When experienced people leave mid-scale, they take years of institutional knowledge with them — right when you need it most.
Human Bottlenecks
Founders and senior staff get pulled into answering the same questions repeatedly. Every interruption is time not spent on the work that actually moves the company forward.
Lack of Coordination
As teams multiply, parallel work leads to parallel reinvention. One team solves a problem the other team solved last month — neither knows it.
Inconsistent Answers
At 10 people, everyone could just ask the founder. At 30, that doesn't work — and different answers from different people erodes confidence fast.
Slow Onboarding
You're hiring fast. Every week of ramp-time is expensive — and there's no bandwidth to train people properly when everyone's already stretched thin.
Three Agents, One Intelligent System
A coordinated team of AI agents that work together to capture, organize, and deliver your company's knowledge — purpose-built for teams that are growing faster than their processes.
Knowledge Capture Agent
Converses with your staff through chat channels to elicit and document procedures, tribal knowledge, and best practices that live only in people's heads.
Ingestion Agent
Automatically pulls in and indexes documents, emails, SOPs, policies, and other knowledge sources — keeping the knowledge base current without manual effort.
Staff-Facing AI Assistant
A chat interface where anyone can ask questions and get accurate, sourced answers grounded in your actual company knowledge. No hallucinations, just facts.
Your Team
Staff interviews & conversations
Capture Agent
Elicits tribal knowledge
Knowledge Base
Indexed & searchable
AI Assistant
Instant, sourced answers
Connects to the Tools Your Team Already Uses
The knowledge base works as a standalone system — but it gets more powerful when connected to the platforms your team already lives in. Plug in any combination of these common office tools to automatically ingest content and surface answers right where work happens.
Slack
Communication
Microsoft Teams
Communication
Outlook / Exchange
Email
Gmail
Email
SharePoint
Document Storage
Google Drive
Document Storage
Google Sheets
Spreadsheets
Asana
Project Management
Trello
Project Management
ClickUp
Project Management
Salesforce
CRM
QuickBooks
Finance
All integrations are optional. The system works standalone out of the box — connectors are added based on what your team uses.
What Changes for Your Organization
Purpose-built for companies scaling fast — where every week matters and you can't afford to slow down to document everything manually.
Instant Answers
No waiting on colleagues. Anyone can get accurate information in seconds, not hours.
Faster Onboarding
New hires productive in days, not months. Everything they need to know is at their fingertips.
Knowledge Preserved
When people leave, their knowledge stays. No more scrambling to document before someone's last day.
Consistent Answers
Everyone gets the same accurate, up-to-date information. One source of truth for the whole company.
Controlled Access
Internal and external facing with guardrails. Choose who sees what, with full audit trails.
Scales Without Headcount
Double your team without doubling your support burden. As you grow from 10 to 50 and beyond, the knowledge base grows with you.
AI You Can Trust
Built with enterprise-grade safeguards so you can deploy with confidence.
Grounded in Your Documents
Every answer is sourced from your actual company knowledge. No hallucinations, no made-up facts.
Access Controls
Separate internal and external audiences. Control exactly what information each group can access.
Full Audit Trail
Complete record of what was asked, what was answered, and which sources were used.
Your Data Stays Yours
Deploy on your infrastructure. Your company's knowledge never leaves your control.
Ask Your IT Provider About SentEdge
We work through trusted IT service providers and managed service providers (MSPs). If your company works with an IT partner, ask them to reach out to us on your behalf — they can scope a solution tailored to your environment and get you set up.
Don't have an IT provider yet? That's okay — reach out directly and we'll point you in the right direction.
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